Help Center
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Guides and answers from the QuoCentric Prime support team.
Add-ons
1 articleBilling
3 articlesEnding your Care PlanHow to cancel Email support@quocentricprime.com at any time. Your cancellation takes effect at the end of the 30-day period you already paid for. There are no further charges, and…Read articleHow payment worksFor the build A deposit when you sign the Order Form. The balance when your site is complete. Add-ons are paid in full with the deposit. For the Care Plan Billed every 30 days…Read articlePaying by payment linkWhen you get a payment link We send payment links only after you sign the Order Form and the service agreement. Your Care Plan payment You approve the regular Care Plan charge on…Read article
Bookings, store and customer list
3 articlesOnline bookingsOnline bookings come with Business Hub Build, or as an add-on to Genesis Launch. What you get One booking calendar for one staff member. Up to five appointment types. Times in…Read articleOnline storeAn online store comes with Business Hub Build (as your choice instead of bookings), or as an add-on to Genesis Launch. What you get A product catalog. A cart and checkout. Order…Read articleYour customer listBusiness Hub Build Every inquiry and customer goes into one customer list, in the same place as your site. Three email follow-ups are set up for you: after an inquiry, after a…Read article
Domain, email and data
2 articlesWhat is yours, and what we runWhat is yours Your domain. Your content, copy and photos. Your brand — your name, logo and trademarks. Your customer data. Your business is, and stays, yours. What we run We build…Read articleYour domain and business emailYour domain stays in your name. You are the registrant. How we set it up The best setup: you keep your domain in your own registrar account and give us access to its settings. If…Read article
Getting help
3 articlesHow to reach usEmail: support@quocentricprime.com. Every email becomes a ticket with its own number. In this help center: use Contact us to send a message, and My tickets to see every…Read articleReporting a problem with your siteIf something on your site isn't working, tell us right away. What to send 1. The page link where you see the problem. 2. What happened , and what you expected to happen. 3. A…Read articleWhen we answerEmail and Contact us Genesis Launch: we reply within one business day. Business Hub Build: we reply the same business day. Every message gets a ticket number. You can follow it…Read article
Getting started
5 articlesHow a build works, step by step1. Demo (20 minutes). We look at your current site together and show you an example site we built. 2. Quote. Patricia sends you a written quote for the package and any add-ons you…Read articleHow long does a build take?It depends on the package, the number of pages and how quickly we receive your materials. Your timeline is written on your Order Form before you sign. It assumes we receive your…Read articleWhat QuoCentric Prime doesWe build websites for local businesses, and we run them for you. That means the site and everything behind it — bookings, a store, your customer list — in one place, under your…Read articleWhat we need from you before we startYour build starts when we have your materials. The exact list is on your Order Form. Most builds need: Your logo , in the best quality you have. Photos of your work, your team…Read articleWhich package fits my business?We have two packages, plus a custom option. Genesis Launch — for most local businesses that need a strong, simple site. Up to 5 pages, built to work on a phone. A contact form…Read article
Our standards
2 articlesHow we use AI in your buildWe may use AI tools to draft copy, make images and build pages. What this means for you You review and approve all content before launch. You are responsible for its accuracy…Read articleReviews and testimonialsWhat we never do We never write fake reviews or testimonials. We never post a review from someone who did not give it, or one that changes what the person said. We never publish…Read article
Your website
4 articlesCan I edit my site myself?It depends on your package. Business Hub Build You get a simple panel to change your own text and images. You see only your own site. Genesis Launch We make your changes for you.…Read articleHow to ask for a change after launchAfter launch, small changes are part of your Care Plan. To ask for a change 1. Write to support@quocentricprime.com , or use Contact us in this help center. 2. Say which page, and…Read articleReviewing your site before launchBefore your site goes live, you review it. How the review works 1. We send you a link to your site before launch. 2. You check every page on your phone and on a computer. 3. You…Read articleWhat the Care Plan coversThe Care Plan keeps your site running after launch. It is billed every 30 days. You can cancel any time by email. See Ending your Care Plan . What it includes Hosting and running…Read article
Support
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